FAQ

Is It Safe To Shop Online?

IS IT SAFE TO PURCHASE FROM YOUR ONLINE STORE?

Yes, it is absolutely safe! Purchasing from our online store is entirely secure. Our website utilises Secure Sockets Layer (SSL) lines to transmit credit card information and personal identification information online. This ensures that the information is encrypted when it travels over the Internet and it is stored on a secure server once it arrives to the company. Frankii Swim do not store your credit card details nor do we share your personal information with any third party.

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Payment Method?

WHAT METHODS CAN I PAY WITH ONLINE? 

Frankii Swim accept all major Credit Card Payments and offer AfterPay to all Australian residents. Your shopping cart will step you through this process. 


If you have any questions or would like to arrange payment via another method, please email us at info@frankiiswim.com and we will get back to you within 48 hours!

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Get In Touch?

HOW CAN I CONTACT YOU?

Have a question, query or general enquiry?

Email us at info@frankiiswim.com! You will be sure to receive a response within 48 hours.

 

    

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Return Policy?

WHAT IS YOUR RETURN POLICY?

Exchanges are absolutely understandable. Your new swimwear may not fit perfectly the first time and so we welcome you to exchange it for another size, style or colour run.
To view our complete Exchange Policy, please click HERE. 

 

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Shipping, Duties, Taxes?

DOES FRANKII SWIM SHIP WORLDWIDE?

Absolutely! We happily ship all over the world! 

 

DO I PAY INCOMING DUTIES & TAXES ON MY BIKINI? 


All incoming taxes and import duties are the responsibility of the customer. 
Frankii Swim are not liable for the customs charges and taxes levied by your country. If applicable, these fees will be due at the point of, or after delivery.

For more information about the duties and taxes in your country, please contact your local customs office.

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How Do I Exchange My Bikini?

HOW DO I RETURN MY BIKINI?

Easy! To request a return, simply email us at info@frankiiswim.com!

You will then be emailed the appropriate exchange instructions, guidelines and a return shipping address. 
Simply pop it in the post and send it back to us. 
Once your return has been received and processed, you will then receive a reshipment confirmation email.

Please make sure to view our entire return policy HERE before proceeding with any exchange. 

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What Size Should I Order?

HELP! I DONT KNOW WHICH SIZE I SHOULD ORDER?

It's never easy picking the right size, but never fear - we have a universal size guide for you to view and compare!  If you have a specific sizing question or query, please email us at info@frankiiswim.com and we will happily assist you further.

Click HERE to find your right size!

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